County Cars (the ‘Company’) is licenced as a Private Hire Operator (Licence no, P0049) with all drivers and vehicles licenced by Dorset Council. Transportation services will be provided by County Cars or by Private Hire Drivers/Operators duly licenced by BCP or Dorset Council.
1. An enquiry does not constitute a booking until confirmed by us. The contract comes into force once the County Cars has sent written confirmation of the booking via the platform you have contacted us on e.g. Email, Facebook Messenger, Instagram etc.
2. Unless otherwise stipulated, price quoted for a particular journey excludes any extra charges if your route involves toll roads, congestion charges or parking charges.
3. Vehicles will only carry the number of passengers for which that vehicle is licensed. We will not carry more passengers than we are legally permitted to do so.
4. We reserve the right to refuse to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. The driver’s decision is final. No refunds will be made in these circumstances.
5. County Cars will not be held responsible for the safety or custody of personal belongings, purchases, luggage, or any other items carried by any passenger, or which are left in the vehicle. Lost property should be reported to us and the Police as soon as possible in case it can be returned.
6. We reserve the right to refuse to carry any person that we consider is likely to be ill in the vehicle or who may behave in a way that endangers the occupants of the vehicle and/or the vehicle itself. In these circumstances no refund will be made. Should the vehicle require cleaning or valeting due to illness for any reason an immediate charge of £100 will apply.
7. Any damage caused to any part of our vehicle(s) by the passenger(s) will be charged accordingly.
8. All passengers must wear the seat belts provided in all vehicles. County Cars accepts no responsibility or liability for injuries, accidents, or death as a result of passengers failing to wear the seat belts provided. Child seats must be secured by the passengers providing them. County Cars will not be responsible for the safety or fitting of child seats. Private Hire Vehicles are not required by law to have a child secured into a fitted seat; we strongly advise against this for safety reasons.
9. In the event of very bad weather we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or Highways Agency or if we consider it unlikely that we will be able to complete your journey safely. In these circumstances a full refund will be made but no further compensation is due.
10. Luggage and any personal belongings are transported at the sole responsibility of the passenger(s), County Cars will not be held responsible for any damage incurred during the loading and unloading to the vehicle of such items
11. County Cars reserves the right to provide alternative vehicle(s) to carry out the hire in case of vehicle breakdown or other unforeseen problems arising such as delayed flight returns. Although every effort will be made to provide an equally suitable vehicle, we reserve the right to sub-contract other vehicles where required. We will ensure they are vetted and meet our own high standards where possible.
12. Bookings can be made directly with County Cars on our online booking form, by email, via social media messenger apps or by calling us on 01202 582758.
Meet & Greet
- Outbound – Drivers will arrive at the designated pick-up address at the requested time. Passengers should ensure they leave enough additional time for outbound airport transfers to cover for unexpected delays which may make you late for onward travel. Every effort will be made by County Cars and its drivers to get passengers to their destination on time or early.
- Inbound – Drivers monitor flight arrivals and will text message passengers once aircraft has landed advising of location to meet once they have passed immigration & collected their baggage. The onus is on the passenger to locate the driver at location provided who will carry a name board for ease of recognition. Passengers must provide a mobile number, and have it switched on so that driver can advise arrival and point of pick-up. Driver will have a board with the hirers name to ease locating at designated pick-up point. Passengers should notify us if they did not board at the earliest opportunity.
Cruise Terminal Arrivals
It is the client’s responsibility to disembark the ship at the requested time at point of booking to meet their driver. We cannot make any amendments to pick up time within 48hrs of collection. If the client does not make contact with driver within 30 mins of collection time we reserve the right to leave and full monies will be owed.
Payment
If payment has not been made in advance, customer to pay driver upon completion of journey via debit/credit card or cash.
Extras such as the London Congestion Charge (LCC), London Ultra Low Emission Zone (ULEZ), toll roads and airport car parking will be charged at cost price unless agreed in price quoted beforehand.
County Cars will never store any credit or debit card details. Secure online payments are handled by stripe.com who will process any credit or debit card transactions. When booking via our online form you will be redirected to stripe.com for secure payment and on a successful transaction you will returned to our website and provided with booking confirmation.
Refund Policy
- During The Hire: No refunds will be given for journeys terminated part way through the hire. Full fare will be due to the driver and/or client will be invoiced for full cost of booked travel.
- Late or No Show: Passengers failing to show up to 1 hour after the confirmed arrival time will be charged for the transfer and parking costs if they do not inform us of delays at customs or immigration by telephone. If the passenger(s) doesn’t show up after 1 hour at time and place designated as the pickup point with no notification provided to us, all monies paid will be non-refundable and/or client will be invoiced for full cost of booked travel.
- Excess Luggage: County Cars reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. No refunds will be made in these circumstances.
- Bad Weather: In the event of very bad weather, we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or the Highways Agency or if we consider it unlikely that we will be unable to complete your journey safely. In these circumstances a full refund, less any credit card charges will be made but no further compensation is due.
- Refunds To Cards: Refunds to credit/debit cards can only be refunded to the original card used
Cancellations
- Within 24 Hours: Cancellation is free of charge if made 24 hours before the booking date & time
- Less than 24 Hours: If a booking is cancelled by the customer less than 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable and/or client will be invoiced for full cost of booked travel.
Force Majeure
** County Cars accepts no responsibility for any delays caused by circumstances outside of its control.**
We do not accept any liability and cannot be held responsible for any losses (financial or professional) for missed flights, trains / buses or delays caused by road traffic accidents, adverse weather or environmental conditions, theft, congestion, breakdowns, national emergency, Government or other competent Authority Regulations and Controls, scarcity of labour, strikes, lock-outs, civil malicious damage or if we were supplied with incorrect booking information or any other cause not wholly within the control of County Cars.
Complaints Procedure
In the very unlikely event of a problem, complaint, or dissatisfaction with our service, it is essential that you inform County Cars immediately. If you wish to make a formal complaint, please notify us by email no later than 5 working days after your planned journey.
Jurisdiction
These terms and conditions shall be subject to and construed in all respects in accordance with English Law.
Intellectual Property
The content of this Website, including but not limited to text, graphics, logos, images and trademarks are the property of County Cars and are protected by copyright and other laws. We reserve the right to amend, change, delete or add to these terms and conditions whenever we deem it necessary.